Returns Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Sanitary goods, hazardous materials and flammable liquids and gases cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Sale and Clearance items are strictly non returnable/refundable. Shipping and handling costs on orders are strictly non refundable.

All our items go through a thorough check before being sent out, any item not in its original condition, is damaged or missing parts will disqualify for a refund/return. *

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange something for the same item, please send an email to alphalashsupplies@outlook.com
Once the returned item is received, your new items will be sent within 5 business days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

We do not offer refunds or exchanges for change of mind.

To complete your return please send an email to alphalashsupplies@outlook.com before returning an item. 

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